The State University Experience Essay Example for Free

The State University Experience Essay there is a State University video and it seems cool. It offers a lot of majors and the school is nearby the house. One clock time he visited the school and has a tour with his p bents. There is one tour guide that assist them to the square University and it seems that he doesnt roll in the hay what hes doing and they wasnt able to complete the tour. And when they go to the big lecture hall the lights are off and the tour guide providet find the bewilder to turn the lights, so they just open the door so that the sunlight could come in. The admissions sanction sends a letter to his mom and it seems that there is a problem because of the transcript of record is missing and they cant find it. So he asked his counselor if he sends the transcript and she told that she already send last week.Hes been accepted to the University and already sends a confirmation form. There are a lot of applications that equal study that already passed and he is wondering why they need the same information. Its a risky of time. There is an orientation in the school and he met a lots of friends and he already know who is his advisor and sign(a) for the classes. After that all he left to do is pay his tuition compensation because if non, there will be a problem because he will lose all of his signed classif he didnt pay the bill on time. He needs to go to the admissions section or to his college self-assurance to confirm and check the letter that was being sent to them long time past because the form and the fee has been p answer. It is his first day and it seems its stressful for his first day in that university. description OF THE PROBLEMEms How should the State University admissions office purify their improvement process in accepting enrollees and prevent errors in the system of applications? Abi How should the Admissions office of the State University alter their service process in accepting enrollees and to remove the d ecamp of time that the customer experiencing while in the process of filling the application forms?ANALYSIS OF THE CASEA customer hook of time and bad experience for the first time in a social club is a big no to businesses because this will lead to losses and a customer will raise to the a nonher(prenominal) company that offers better service. In this case, a new student want to enroll in the university and to know about the facilities to better know about the school she/he chose, the tour guide doesnt know what shes doing and not familiar with the facilities inside the campus. Also, the admissions office has an application form that contains confusing information for the student which cannot easily understand. They also missed some important paper and files about the student which are very important. Furthermore, the university doesnt access billing information faster and they capture lack of financial aid for the student to pay for their bills. As a University they moldiness rescue a honest and organized admissions office to put and keep the important papers in just one place and their process service must be well organized to prevent unnecessary things.ALTERNATIVE COURSES OF ACTIONI. The State University should have an application software in computer having a Poka-Yoke device This will help to eliminate the waste in waiting,finding the information and to prevent from missing important papers. Poka-Yoke devices can give warnings if the file has not been saved yet by the admission or it can track errors that they made.II. The State University Administrators should use work out Management Activities.This Process Management will help the Admission Office to have a good service process where in the inputs they have in the enrollees will be sequenced properly and they will have a success completion.III. State University can do BenchmarkingThis will compare the service they provide from the other schools and this can improve the service death penalty of the State University administrators. This eliminates time and resources. It can also identify the murder gaps between the organization and competitors.IV. The State University should use Value-creation process vis--vis with support processThis process will improve the Admission Office in giving services it will provide specific work stairs to the employees in performing the services in the application of enrollees and handling them properly.V. State University should change their people in charge in the admission office.They should change the people in charge in the admission office to a well trained and responsible enough to handle files properly because the problem might be on the people in charge why files or application are being misplaced. testimonialOur group recommends the second alternative which is the University shoulduse the Process Management Activity. The university must have enough equipments or materials for the important information of each student that are enrolle d in the school and so that they will not experience hard time by finding from different rooms the important documents of a student. misrepresent by means of measuring the process if they met the expected output and the school must continuously improve the service they provide for the customers. To apply those techniques it should be repeatable and measureable. Meeting these two conditions ensures that sufficient data can be collected to reveal useful information for evaluation and control, as well as learnedness that leads to continuous improvement.LEARNINGSThe group learned that service process management in an organization is important figure that the employee and the company must consider because each customer contributes and help the business grow and it affects the business on how to deliver value to its customer. But sometimes, we cannot avoid that the cause of the dissatisfaction of the customer because it is the employee itself. To have an effective process the errors mu st resolve quickly to prevent repetition so that the customer will prevent from dis delicious about the service that the employee gives. To develop an efficient procedure the company must be organized and give high standards of performance because this serves as a guide or directions to do a quality standards which leads to efficiency and in satisfying customers.